If you are not completely satisfied with your purchase, we will be happy to offer you the opportunity to return your items at regular rate. To benefit from a return, it is imperative to keep all your items in their original condition, that is to say unworn and unwashed, with all their labels. We reserve the right to refuse any products that, in our opinion, show signs of use. You have 30 days from the date of receipt of your order to make a return, and you will need to provide your proof of purchase. While we are happy to accept returns, please note that the original shipping fee is non-refundable. Shipping costs for the return are also applicable, except in case of defect.The refund can only be done by the original payment method.

To prepare your package for a return or exchange, please follow these simple steps:

1. Make sure that the items you want to return or exchange are in their original condition, that is, unworn and unwashed, with all their labels.
2. Contact our customer service at info@theadoraofficial.com to obtain a return authorization (RA) number. Please include in your request the order number, the name of the item to be returned or exchanged, as well as the reason for the return or exchange.
3. Once you have received your Return Authorization (RA) number, carefully pack the items in secure packaging. Be sure to include a copy of your order confirmation or invoice inside the package.
4. Affix the prepaid return label to the package, if provided, or send the package to the address indicated with a tracked shipping service to ensure its safety during transport.
5. Once we have received and processed your return or exchange, we will send you an email confirmation and proceed to refund or ship the exchanged item as per your request.
If you have any further questions or need additional assistance, please contact us. We are here to help!

If you would like to initiate a return process, please let us know by contacting our customer service at info@theadoraofficial.com. We will send you an email with detailed return instructions and your shipping label. Please follow these instructions carefully and then drop off your return package with the designated shipping company.We will do our best to process your return within 14 business days. As soon as we have processed your return, we will refund you (excluding initial shipping costs) based on the method of payment used to place the original order.Note: Please allow up to two billing cycles for the money to appear on your credit card statement. This extra time is determined by your bank and credit card.

Yes, you can return or exchange items from different orders in one shipment. Please follow the steps above for each item you wish to return or exchange, including the necessary information for each order. Just make sure to include a copy of each order or invoice confirmation inside the package, along with the corresponding Return Authorization (RA) numbers if you received them. Once we have received your package and processed your items, we will send you an email confirmation and proceed to refund or ship the exchanged items according to your instructions.

If you received the wrong item or size, please contact us directly at info@theadoraofficial.com within 3 days of receiving your order. In your email, please include the following information:

• The reason for your message
• Your order number

You can also attach a photo of the incorrect item to facilitate email communication. We will then guide you through the exchange process to get the right item.